You need to find a better way

5 Better Ways to Secure Futures

1. Change the rules of the game, from compete to innovate; “break the rules”; after all real change comes from changing the way you think.  Encourage difference; easier said than done but the “exclusivity of thinking the same” changes very little.

2. Centre your appraisal program on generating ideas to improve your customer’s experience, lots of them all of the time.  Share them and some of them may even get put into practice.

3. Empower your teams and people to tell you what they think; making change happen on the ground where it matters most and improving service delivery.  Some will love this accountability and others will need help, lots of it.  And oh be ready to help your managers find their coaching skills in this type of culture. 

4. Invest in researching what your customers think.

5. Abandon suggestion boxes, after all shouldn’t we thinking outside of boxes? Link your induction, appraisal and recognition schemes together, makes change faster and a lot simpler.